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ROLES
Product Design
Researcher
Industry
Fintech
YEAR
2023-2024
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Teachable Moments
Teachable Moments
Because we know 2 out of 3 adults in the world are financially illiterate, how might we create an experience that helps children and their parents learn financial literacy skills in a meaningful and practical way?
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ROLES
Lead Product Designer
Researcher
Industry
Fintech
YEAR
2023
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Staff system update
Staff system update
Our Support staff had a complex system to manage customers which negatively impacted customer ticket response times. Solution reduced response times by up to 35%, and a 2-5% CSAT score increase.
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ROLE
Sole Researcher
Industry
Fintech
YEAR
2022-2023
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App onboarding
App onboarding
Our Teens app product team found that they weren’t having as high as expected onboarding numbers shortly after releasing their new onboarding and KYC flows. I researched to find the cause.
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SERVICES
Product Design
UI/UX Design
Industry
Fintech
YEAR
2023-2024
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Practical Parent-led Education for kids
Practical Parent-led Education for kids
Because we know 2 out of 3 adults in the world are financially illiterate, how might we create an experience that helps children and their parents learn financial literacy skills in a meaningful and practical way?
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SERVICES
Product Design
UI/UX Design
Industry
Health Care
YEAR
2023-2024
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Arcane
Arcane
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SERVICES
Product Design
UI/UX Design
Industry
Health Care
YEAR
2023-2024
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Sphera
Sphera
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SERVICES
Product Design
UI/UX Design
Industry
Health Care
YEAR
2023-2024
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Quorra
Quorra
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SERVICES
Product Design
UI/UX Design
Industry
Health Care
YEAR
2023-2024
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Solara
Solara
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SERVICES
Product Design
UI/UX Design
Industry
Health Care
YEAR
2023-2024
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Quorra
Quorra
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SERVICES
Product Design
UI/UX Design
Industry
Health Care
YEAR
2023-2024
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Solara
Solara
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SERVICES
Product Design
UI/UX Design
Industry
Health Care
YEAR
2023-2024
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Quorra
Quorra
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SERVICES
Product Design
UI/UX Design
Industry
Health Care
YEAR
2023-2024
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Solara
Solara
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SERVICES
Product Design
UI/UX Design
Industry
Health Care
YEAR
2023-2024
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Virago
Virago
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SERVICES
Product Design
UI/UX Design
Industry
Health Care
YEAR
2023-2024
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Zenith
Zenith
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